5 Services — One Cloud Solution
Dental Cloud Services
DentalTek is a state-of-the-art dental cloud hosting service which requires no conversion from your current Practice Management Software. The primary benefit to Dental Cloud Services is that it provides your practice greater security and privacy. Stolen or lost information requires costly and timely corrective action and additional HIPAA requirements. Cloud Services can also save you on IT and hardware costs since the system does not require a server or expensive workstations. DentalTek does all the work for you by automatically backing up all your patient and practice information in multiple locations providing additional security and data redundancy. Dental offices across the country are discovering the many benefits and legal protection offered by Cloud Services.
DentalTek is unique in that our exclusive system gives you 5 pioneering technologies in ONE cloud based solution.
HOSTING:State-of-the-art hosting facilities and equipment
SECURITY & PRIVACYPatient Information can be lost in many ways:
- Stolen Hardware
- System/Hardware Failure
And if your data is breached, you are required by law to inform every single patient you’ve ever treated. You should be concerned. DentalTek’s Cloud based system is always secure, protecting you from lost or stolen patient information and it satisfies most HIPAA requirements.
BACKUPS:Automatically backed up in multiple locations
IT:System does not require a local server or expensive workstations and reduces the need for local IT support
Smart Phone Technology
Our smart office phone is a voice over IP high tech system that saves money over traditional phone services. It fully integrates with your existing practice management software and makes scheduling easier and more efficient. When a call comes in, the smart office phone recognizes the number and automatically displays the patient data on the phone and computer screen. You can easily access information such as patient notes, recommended treatment plans, scheduled appointments and outstanding balances. Your office staff will be better prepared to discuss any of these important items with your patient.
Meet your Smart Office Phone:
VOIP High-tech state-of-the-art phones save money over traditional phone services
Practice Management Software system integration:
Automatically displays patient information, eliminates searching for information on multiple screens, creates a “Call Center” capability to a single doctor’s office, and makes scheduling easier and more efficient for the office staff.
Easy to use web-based phone system configuration: Consistent caller-ID on outgoing calls from multiple phones, control over all routing to multiple locations, and portability of phones to multiple locations.
E-Fax service included.
Rapid Call Technology
Rapid Call is part of our office smart phone suite of solutions included with Dental Cloud Services. Rapid call technology accelerates the essential outbound callback process by deploying a pre-recorded message when voice mails picks up, freeing up your staff member to rapidly move to another call. This technology has been shown to produce much higher call volume in significantly less time. Your staff is more effective and productive and the results are measurable.
How it works:
First, Rapid Call allows your team to create groups of patients to reach out to according to treatment plans. Next, a staff member pre-records a voicemail requesting an action; for example, asking a patient to call and schedule an appointment. Using our innovative smart phone, if a live person answers, they simply make an appointment, but if they get a voicemail, that’s when Rapid Call becomes a game changer. With the push of a button, the computer automatically dials the next person on the list as the system is leaving a message with the last unreached patient. Your staff won’t waste valuable time waiting for the beep to leave a message. Again, studies show that you can make 3-4 times more calls than traditional dialing and the system generates reports to measure its effectiveness. What this means to your practice is simply more contacts, more patients and more realized revenue.
Auto Dialer Smart Phone
Generates automated list of patients as defined by the user and automatically calls the next patient on the list. If the patient does not answer, the system delivers a prerecorded voicemail, email or text message. As this prerecorded message is being left, simultaneously the next call for your staff is being dialed.
Contact 3 Times More Patients
Our proprietary system, contacts 3 times more patients in the same amount of time as it takes for your office staff currently to make and complete one call. The pre-recorded voicemail sounds fresh and enthusiastic instead of tired. The positive message the patients are receiving is the exact messaging your want them to hear on every call.
The DentalTek Rapid Call system, generates automated reports so you can see in black and white the productivity achieved and the effectiveness of the system.
While reminders are not new to dental offices, this one is unique. Most reminder programs offer only text and email in their basic package and voice calls costs extra. With DentalTek, you get the full package of text, email and voice for no additional fee. It is integrated into your practice management software and text messages can be personalized. The system integrates into DentalTek’s paperless forms service which automatically sends reminders to patients for required or uncompleted forms. Since this service is part of DentalTek’s bundle pricing, you can save money by eliminating your current reminder software.
Unique Features Over the Competition
Includes voice reminders in addition to email and text reminders at NO additional cost, unlike our competitors that charge more for the voice reminder function.
Once again, the huge benefit with DentalTek is that this Reminder Service is integrated into the cloud-based management system. The complete integration eliminates manual confirmations by your office staff and expands the capability of messaging personalized text messages to subjects beyond just blast texts.
The reality is that most of our competitors are not able to connect your management system with any personal text messaging platform, therefore your staff is forced to use a cumbersome additional service.
And there’s more… With DentalTek’s Reminder Service, you get integration into the patient form process as well. You will be able to automatically send reminders to patients to complete forms which eliminates the need for staff to waste time calling to remind patients.
Dental Cloud Services also include paperless forms which have two primary advantages. First, it eliminates paper transactions, which saves you time and money. Electronic data is easily accessible and much faster. Second, it provides your office greater legal protection by tracking all the necessary forms and patient information, keeping your office HIPAA compliant. This is done by automatically alerting your staff to patients whose legally required forms are not up-to-date. This service can send a welcome email along with all the necessary forms. When prospective patients complete new patient forms, it has historically proven to decreases the number of no-shows. The system can also be used for staff and employee information.
With our Paperless forms, you save money and time by eliminating paper transactions. The data is more accessible and information is easily retrieved and searchable. Legal Protection includes the ability to track missing patient forms and informing the staff of legally required patient information. For the doctor, there is proof that he/she has the best health information for each patient. If you are one of the many service providers frustrated by no-shows, the Welcome email, which is included as part of the Paperless Forms Service, can decrease the number of no-shows when the forms are completed electronically prior to an appointment. Patient Forms are required to be updated. With our system, you get automated form updating. Your staff can designate how often forms are updated and guarantee that forms are always current.